Shipping policy
ORDER PROCESSING
In-stock orders are generally processed within 1–3 business days, excluding weekends and holidays. Pre-order, special-order, and personally sourced items require additional processing time. The expected timeframe will be stated on the product page or communicated to the customer.
DELIVERY ESTIMATES
Estimated delivery times are:
• United States Standard: 5–8 business days
• United States Two-Day Shipping: approximately 2 business days
• United States Overnight Shipping: approximately 1 business day
• Mexico Standard: 10–14 business days
• Canada and other international destinations: the available options and estimated delivery times are shown at checkout
Delivery estimates begin after the order has been processed and shipped. These timeframes are estimates and are not guaranteed. Carrier, weather, customs, holiday, and other delays outside our control may occur.
SHIPPING RATES
Shipping rates are displayed at checkout and are based on the destination and selected delivery service. Shipping charges are non-refundable except when an order is incorrect or arrives materially damaged due to an error by Sunset Reboot.
TRACKING
Once your order ships, you will receive a confirmation email containing tracking information. Please allow up to 48 hours for tracking updates to appear.
INTERNATIONAL ORDERS, DUTIES, AND TAXES
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Unless expressly collected at checkout, these charges are the customer’s responsibility and are not included in the product price or shipping fee. Customs processing may delay delivery.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address. Please contact us immediately if an address correction is needed. We cannot guarantee changes after an order has entered processing or shipped. Additional shipping charges caused by an incorrect address, refused delivery, or unclaimed package may be the customer’s responsibility.
LOST OR DAMAGED SHIPMENTS
If your shipment appears lost or arrives damaged, contact us promptly at sunsetreboot@gmail.com with your order number and photographs of the item and packaging when applicable. We will assist with the carrier claim and determine the appropriate resolution.
High-value shipments may require a signature upon delivery.