Shipping
Sunset Reboot ships worldwide. Shipping rates and available delivery options are displayed at checkout.
ORDER PROCESSING
In-stock items are generally processed within 2–3 business days, excluding weekends and holidays.
Pre-order and specially sourced items generally arrive within 10–14 business days unless a different estimated timeline is stated on the product page. Because these pieces are secured specifically for each order, timing may vary depending on availability and authentication.
You will receive an order confirmation email after placing your order and a separate shipping confirmation with tracking information once your order has been dispatched.
DOMESTIC SHIPPING
Orders within the United States are shipped using a tracked delivery service. Estimated delivery times will be displayed at checkout and begin once the order has been dispatched.
INTERNATIONAL SHIPPING
International orders are shipped using a tracked carrier, typically DHL. Delivery times vary by destination and may be affected by customs clearance or other circumstances outside our control.
CUSTOMS, DUTIES AND TAXES
Orders shipped to Mexico include all applicable customs duties and import taxes in the sale price.
For all other international destinations, customers are responsible for any customs duties, import taxes or additional fees charged by the destination country, unless otherwise stated at checkout.
DELIVERY DELAYS
Estimated delivery dates are provided as a guide and cannot be guaranteed. Sunset Reboot is not responsible for delays caused by customs, carrier disruptions, weather or other circumstances outside our control.
LOST OR DAMAGED PACKAGES
If your package arrives damaged or appears to be lost in transit, please contact us promptly at info@sunsetreboot.com. Keep all packaging and documentation, as these may be required to submit a claim with the carrier. We will assist you with the claim process whenever possible.
ADDRESS CHANGES AND CANCELLATIONS
Please review your shipping address carefully before completing your purchase. Address changes and cancellation requests should be emailed immediately to info@sunsetreboot.com. Once an order has entered processing or has shipped, it cannot be modified or cancelled.