Return & Refund Policy

RETURNS

We accept eligible domestic returns when a return request is submitted within three calendar days of the carrier-confirmed delivery date.

To request a return, email info@sunsetreboot.com with your name and order number. Returns sent without prior authorization will not be accepted.

Once your return is approved, the item must be shipped back within three business days using a trackable and insured shipping service.

RETURN ELIGIBILITY

To qualify for a return, the item must be:

• Unworn, unused and unaltered
• In the same condition in which it was received
• Returned with all original tags, protective seals, accessories and packaging attached or included
• Free from makeup, fragrance, stains, damage or other signs of wear

Sunset Reboot reserves the right to decline any return that does not meet these requirements.

FINAL-SALE ITEMS

The following purchases are final sale and cannot be returned or exchanged:

• All international orders, including orders shipped to Mexico
• Pre-order and specially sourced items
• Items purchased on sale or with a promotional discount
• Gift cards
• Items specifically marked “Final Sale” on the product page

Please review all photographs, measurements, condition notes and product details carefully before purchasing a final-sale item. You may contact us before ordering if you need additional information.

RETURN SHIPPING

Customers are responsible for return-shipping costs. Original shipping charges and any customs or import-related costs are non-refundable.

We strongly recommend using a trackable, insured service. Sunset Reboot is not responsible for returned packages that are lost or damaged in transit.

If you receive an incorrect item or an item that was damaged before delivery, contact us within 48 hours at info@sunsetreboot.com and include photographs of the item and packaging.

REFUNDS

Once your return is received, it will be inspected within 1–3 business days. We will email you to confirm whether the return has been approved.

Approved refunds will be issued to the original payment method. Your bank or card provider may require additional time to post the refund to your account.

EXCHANGES

We do not offer direct exchanges. If you would like a different eligible item, please request a return and place a new order.

CONTACT US

For return questions, contact us at info@sunsetreboot.com. We are always happy to help.